Betano Privacy Policy

At Betano, we are committed to protecting your personal data and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and share your information when you access our platform — whether through the Betano casino online, our mobile app, or any other channel we operate. We encourage you to read this document carefully, as it forms an important part of our relationship with you.

Betano is operated by Kaizen Gaming, with specific legal entities responsible for different regional versions of our platform. For UK users, BV Gaming Limited (trading as Betano, Gibraltar reg. no. 42734) acts as the data controller. For German users, Betkick Sportsbetting Ltd (Malta reg. no. C 116024) is the responsible operator. For Danish users, Insipia Ltd (Malta reg. no. C 90252) holds responsibility. Our obligations vary slightly depending on your jurisdiction, but our core commitment to your privacy remains consistent across all versions of our platform.

Who We Are and How to Contact Us

We are Betano — a global online betting and casino brand serving players across multiple regulated markets, including the United Kingdom, Germany, and Denmark. Our UK platform holds a licence from the UK Gambling Commission (account no. 39576), our German operations are supervised by the Gemeinsame Glücksspielbehörde der Länder (GGL), and our Danish platform is licensed by Spillemyndigheden (J.nr. 23-344074).

If you have any questions regarding this policy or how we handle your data, you may reach us through the following channels:

• [UK] Email: help@betano.co.uk
• [DE] Email: kontakt@betano.de
• [DK] Via the contact channels available on our site, or helpline 70 22 28 25
• Live chat available 24/7 through our platform

What Personal Data We Collect

When you register a Betano casino login, place a bet, or use any of our services, we collect various categories of personal information. We only collect data that is necessary and relevant to providing you with a safe, legal, and enjoyable experience on our platform.

Registration and Identity Data

• Full name, date of birth, and national identification details
• Email address, postal address, and phone number
• Username and ^43JV36LEcJOk_7F used for your Betano login
• Copies of identity documents submitted during KYC verification

Financial and Transaction Data

• Payment method details used for deposits and withdrawals (e.g. Visa/Mastercard, PayPal, Skrill, Trustly, Apple Pay, Google Pay)
• Transaction history, including deposit amounts, withdrawal requests, and Betano withdrawal time records
• Information related to enhanced verification for transactions over EUR 2,000 (applicable in Germany)

Technical and Behavioural Data

• IP address, device type, browser type, and operating system
• Usage data from the Betano app and Betano casino app, including session duration and pages visited
• Geolocation data used to verify your eligibility to use our services
• Cookies and tracking technologies (see our Cookie Policy for more detail)

Bonus and Promotional Data

• Records of any Betano promo code or Betano bonus code you have applied
• Eligibility and usage of your Betano welcome bonus, Betano free bets, or Betano casino bonuses
• Participation records in loyalty programmes such as the Betano Loyalty Club, Betano Sports Team, and Betano Casino Crew

How We Use Your Personal Data

We use the data we collect for several legitimate and legally required purposes. Our processing activities are based on legal grounds including the performance of a contract, compliance with legal obligations, our legitimate interests, and — where required — your explicit consent.

• To verify your identity and process your registration on our Betano online casino platform
• To manage your account, process deposits and withdrawals, and maintain accurate transaction records
• To provide Betano online betting services, including sports betting, casino games, and live dealer experiences
• To comply with anti-money laundering (AML), responsible gambling, and Know Your Customer (KYC) obligations
• To send you relevant communications about your account, security alerts, and service updates
• To deliver personalised promotions and bonus offers, including your Betano casino welcome offer, where you have opted in
• To improve the performance and security of our platform, including the Betano casino app
• To detect and prevent fraud, cheating, or any misuse of our services
• To fulfil our obligations to licensing authorities such as the UKGC, GGL, and Spillemyndigheden

Sharing Your Data with Third Parties

We do not sell your personal data. However, we may share your information with carefully selected third parties where this is necessary to deliver our services or meet our regulatory obligations. We ensure that all third parties who process data on our behalf are bound by appropriate data protection agreements.

• Payment processors: We share relevant data with payment partners to facilitate secure deposits and withdrawals
• Identity verification providers: We use third-party KYC services to verify your identity and comply with AML regulations
• Game providers: Providers such as Evolution, Playtech, Pragmatic Play, Play'n GO, NetEnt, and Blueprint may receive technical data necessary to deliver gameplay
• Regulatory authorities: We are required to share data with licensing bodies and law enforcement agencies where legally mandated
• Self-exclusion schemes: In Germany, we share data with OASIS; in Denmark, with ROFUS, as required by law
• Group companies: We may share data within the Kaizen Gaming group for operational and compliance purposes

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most jurisdictions, we are required to keep certain records for a minimum of five years following the closure of your account. Financial transaction data may be retained for longer periods where required by anti-money laundering legislation.

Your Rights

Depending on your jurisdiction, you have a range of rights in relation to your personal data. We are committed to honouring these rights promptly and transparently. You may exercise your rights by contacting us through the support channels listed above.

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct any inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another controller in a structured format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our website and Betano casino app to enhance your user experience, analyse traffic, and deliver relevant content. Some cookies are strictly necessary for the functioning of our platform, while others are used for analytics and marketing purposes. You can manage your cookie preferences through the settings panel available on our site. For full details, please refer to our dedicated Cookie Policy.

Security of Your Data

We take the security of your personal information seriously and implement robust technical and organisational measures to protect it from unauthorised access, loss, or disclosure. Our security framework includes SSL encryption, access controls, regular security audits, and staff training on data protection best practices. Betano com casino users can trust that their data is handled with the highest standards of care.

Responsible Gambling and Data

As part of our commitment to responsible gambling, we may use your data to monitor for signs of problem gambling behaviour and take appropriate action. In regulated markets, we are legally required to interact with self-exclusion databases. UK users should note that we are not currently registered with GAMSTOP. German users are automatically linked with the OASIS system, and Danish users with ROFUS.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory guidance. When we make significant changes, we will notify you through our platform or via email. We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For UK users, this is the Information Commissioner's Office (ICO). For users in Malta-regulated markets, this is the Office of the Information and Data Protection Commissioner (IDPC).