Betano Terms and Conditions

Welcome to Betano. These Terms and Conditions govern your use of our website, mobile platform, and all services we provide, including sports betting, casino games, and promotional offers. By registering an account or continuing to use our services, you confirm that you have read, understood, and agreed to be bound by these terms. We encourage you to review this document carefully before placing any bets or accessing our betano casino online features. If you do not agree with any part of these terms, please do not use our services.

1. About Us and Regulatory Information

At Betano, we operate under different legal entities depending on your jurisdiction. In the United Kingdom, our services are provided by BV Gaming Limited, trading as Betano, registered in Gibraltar (registration number 42734), with its registered office at Suite 23, Portland House, Glacis Road, Gibraltar GX11 1AA. We are licensed and regulated by the UK Gambling Commission under account number 39576, covering real-event betting, virtual betting, casino, remote bingo, and pool betting.

Here at Betano Casino, we also operate in Germany through Betkick Sportsbetting Ltd (Malta registration number C 116024) under the supervision of the Gemeinsame Glücksspielbehörde der Länder (GGL). In Denmark, our services are provided by Insipia Ltd (Malta registration number C 90252), licensed by the Danish Gambling Authority (Spillemyndigheden) under licence number J.nr. 23-344074, issued on 2 July 2024. Our parent company is Kaizen Gaming, headquartered in Athens, Greece, established in 2012.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

We strictly require that all users be at least 18 years of age to register and use our services. At Betano, we take our responsible gambling obligations seriously and conduct age verification checks as part of our account registration process. Our betano online betting platform is only available to residents of jurisdictions where we hold valid operating licences. We do not accept registrations from players in restricted territories.

• You must be 18 years of age or older to register
• You must reside in a jurisdiction where we are licensed to operate
• You may only hold one account with us at any time
• You must provide accurate and truthful personal information upon registration
• You must not register on behalf of another person

2.2 Account Security and Betano Login

You are responsible for maintaining the confidentiality of your betano login credentials. We strongly advise that you choose a strong, unique ^43JV36LEcJOk_7F and never share your account access with any third party. Our Betano platform employs industry-standard security measures to protect your account, but we cannot be held liable for unauthorised access resulting from your failure to keep your credentials secure. Please notify us immediately at help@betano.co.uk (UK) or kontakt@betano.de (DE) if you suspect any unauthorised access to your account.

3. Deposits, Withdrawals, and Payment Methods

3.1 Deposits

We accept a variety of deposit methods across our regional platforms. In the UK, we accept Visa/Mastercard debit cards, Apple Pay, and Google Pay, with a minimum deposit of GBP 5 and a maximum of GBP 1,000. German players using our Betano Casino platform may deposit via Apple Pay, debit and credit cards, Google Pay, Aircash, Klarna Instant, Skrill, Paysafe, PayPal, and Trustly. Danish players may use Visa/Mastercard, MobilePay, Apple Pay, Skrill, and Trustly. All deposits are processed instantly.

3.2 Withdrawals and Betano Withdrawal Time

At Betano, we process all withdrawal requests within 24 hours of submission. Once processed, funds typically reach UK bank accounts within 1–3 working days. Requests submitted on Friday, Saturday, or Sunday are processed on the following Monday. The minimum withdrawal in the UK is GBP 5, while the maximum per transaction is GBP 30,000 for cards and digital wallets, or GBP 40,000 via bank transfer. We operate a closed-loop withdrawal policy, meaning funds must be returned to the same method used for the original deposit where possible.

• Minimum withdrawal: GBP 5 (UK); approximately EUR 10–20 equivalent in other regions
• Maximum withdrawal: GBP 30,000 per transaction (cards/wallets); GBP 40,000 (bank transfer)
• Enhanced verification is required for deposits or withdrawals exceeding EUR 2,000 in Germany
• We do not process withdrawals of less than GBP 1 — contact support for amounts between GBP 1 and GBP 5

4. Bonuses and Promotions

4.1 Betano Welcome Bonus and Promotional Offers

Our Betano welcome bonus varies by region and product. In the UK, new casino players may deposit and wager GBP 10 to receive a GBP 40 casino bonus subject to 10x wagering requirements. An alternative offer is available: wager GBP 5 to receive a GBP 20 slot bonus plus 20 free spins (10x wagering, maximum withdrawal GBP 100). Sports bettors in the UK can bet GBP 10 at odds of 2/1 or greater to receive GBP 30 in free bets.

Here at Betano Casino, Danish players benefit from a 100% first-deposit match up to 1,000 kr (minimum deposit 50 kr), subject to a 5x wagering requirement at minimum odds of 1.80, with a 60-day expiry period. German players may access a sports bonus or slots bonus on their first deposit, along with betano free bets via promotional codes. A betano promo code or betano bonus code may be required to activate certain offers — full details are provided on each promotion's dedicated page.

4.2 General Bonus Terms

• All bonuses are subject to specific wagering requirements as detailed in individual offer terms
• We reserve the right to withdraw or amend any promotional offer at any time
• Betano casino bonuses may not be combined unless explicitly stated
• Free spins winnings are subject to the wagering conditions applicable to the specific promotion
• Abuse of promotional offers may result in account suspension or cancellation of bonuses
• A betano bonus code must be entered at the time of registration or deposit to be valid

5. Games and Platform

Our Betano casino online platform offers over 1,500 casino titles in the UK, including slots, table games, live casino, instant-win games, and Slingo. We work with leading game providers including Playtech, Quickspin, Pragmatic Play, Play'n GO, Evolution Gaming, NetEnt, Blueprint, Big Time Gaming, and many more. Live dealer tables are streamed from world-class venues including MGM Grand and Bellagio, powered by Evolution and Playtech.

At Betano Casino, our sports betting section covers over 30 sports with live betting, virtual sports, Bet Builder, and Cash Out functionality. Bet types include Trixie, Yankee, Heinz, and Goliath system bets. Please note that in Germany, our casino offering is limited to slots, and only one slot may be played at a time in accordance with local regulations. The betano casino app is available free of charge for both iOS and Android devices.

6. Responsible Gambling

We are committed to promoting responsible gambling across all of our platforms. Betano provides tools to help you manage your play, including deposit limits, session time limits, and self-exclusion options. UK players may register with GAMSTOP for cross-operator self-exclusion. German players can use the OASIS self-exclusion system, and Danish players may access ROFUS. We do not permit IP masking to circumvent regional restrictions.

Our Betano Casino team is trained to identify signs of problem gambling and may contact you if we notice unusual account behaviour. You can reach our responsible gambling support team at any time via our 24/7 live chat, or by calling the Danish helpline at 70 22 28 25 (DK). We encourage all players to gamble within their means and to treat gambling as entertainment, not as a source of income.

7. Loyalty Programme

At Betano, we reward loyal players through our Betano Loyalty Club. Our Betano Casino Crew programme rewards players who wager GBP 40 with up to 140 free spins. The Betano Sports Team is an opt-in programme offering a spin of the Wheel for free bets up to GBP 50. Please note that dormant accounts in the UK are subject to a maintenance fee of GBP 5 per month after 396 days of inactivity.

8. Intellectual Property

All content available on our platform, including software, graphics, logos, game titles, and text, is the exclusive property of Betano or our licensed partners and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use our services for personal, non-commercial purposes only. Any reproduction, distribution, or commercial exploitation of our content without our prior written consent is strictly prohibited.

9. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we strive to ensure uninterrupted access to our Betano Casino platform, we do not guarantee that our services will always be error-free or available at all times. We shall not be liable for any losses arising from technical failures, delays, or interruptions beyond our reasonable control. Our total liability to you for any claim arising from the use of our services shall not exceed the total amount deposited by you in the 12 months preceding the claim.

10. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. We will notify you of material changes via email or a prominent notice on our platform. Your continued use of our services following such notification constitutes your acceptance of the revised terms. These terms are governed by the laws of Gibraltar (UK users), Malta (DE and DK users), and are subject to the jurisdiction of the relevant regulatory authorities. For disputes, UK players may refer to IBAS; German players may contact the Universalschlichtungsstelle; Danish players may seek assistance from Spillemyndigheden.

11. Contact Us

If you have any questions regarding these Terms and Conditions or your use of our platform, please do not hesitate to contact us. Our customer support team is available 24/7 via live chat on our website and the betano casino app.

• UK: help@betano.co.uk | Complaints: complaintsmanagement@betano.co.uk
• Germany: kontakt@betano.de | Complaints: beschwerde.de@betano.de
• Denmark: Available via on-site support channels | Helpline: 70 22 28 25

At Betano, we are committed to providing a safe, fair, and enjoyable experience for all of our players. Thank you for choosing us as your trusted online casino and sports betting partner.